Your Questions Answered

Find answers to some of the most frequently asked questions about our Inspiring Journeys. Whether you want to know how to book, what to bring or what to expect, you’ll find the answer here.

 

ALL YOU NEED TO KNOW

Prepare for your Inspiring Journey - All You Need to Know
Before you go on your Inspiring Journeys we recommend you download and read this Inspiring Journeys' All You Need To Know booklet. This is a step-by-step guide with useful information to help you prepare for your journey.

Download 'All You Need to Know' Guide 

About Inspiring Journeys

Why Inspiring Journeys?

At Inspiring Journeys, we want to rekindle your passion for travel through immersive, boutique experiences. We offer a range of journeys from 5 to 22 days to the most idyllic, breathtaking and iconic locations in Australia and New Zealand in a small group of up to 20 travellers, with no children under 12. Best of all our expert Journey Directors and/or Driver Guides will take care of everything else, so you can sit back and be inspired by the journey.

Will I be travelling with a reliable company?

Yes, absolutely. We are a multi-award winning company with more than 30 years’ experience in Australian sightseeing and Day Tours. We are a company that places the highest value on quality and service and boast a 96% satisfaction rating from past travellers, many of whom choose to travel with us again and again. We're also a bonded global member of Tour Operator Associations, with a worldwide reputation for reliability, all of which adds up to complete peace of mind when you book with us.

Will the coach be comfortable and modern?

Yes, we’ve thought of everything to make your journey as comfortable as possible. Travel in style with fully air-conditioned luxury coaches or 4WD vehicles, and enjoy on-board complimentary drinks and snacks. Our coaches come with reclining seats, footrests, panoramic windows, and an on-board restroom, as well as phone chargers and free WiFi (coverage may vary in remote areas). We also provide free arrival and departure transfers between designated airports and our hotels.

Before your Inspiring Journeys

How do I make a reservation?

You can book online or contact our friendly reservations staff on 1300 669 175 or with your preferred travel agent.

For further information visit our Contact Us page.

What are Inspiring Journeys booking terms and conditions?

Please visit our Booking Conditions and our Privacy Policy pages for full details.

When do I need to pay for my journey?

A non-refundable deposit per holiday per person is required within 7 days of booking, with full payment due 6 weeks prior to your departure date. For bookings made within 45 days of departure, full payment is required at the time of booking.

For further information, please see Booking Conditions.

Can I book my airfares through Inspiring Journeys?

Yes! We can book and ticket Australian domestic flights and flights to and from New Zealand for you. The relevant airline’s booking and payment conditions will apply to any flights booked through Inspiring Journeys. Some airfares are ‘instant purchase’ and need to be paid at the time of booking; others are 7-day fares, so you have a little more time to make payment. Your consultant will discuss the relevant conditions and payment requirements with you at the time of booking.

What are Definite and Non-Definite Departures?

We have a selection of Definite Departures on offer to guarantee that your Inspiring Journey will operate as scheduled.

If you book on a Non-Definite Departure we will determine if the tour will operate no later than 6 weeks prior to departure. If the departure is withdrawn we will work with you to offer a suitable alternative. If you aren't happy with the options offered any money paid on your booking will be refunded.

Is there a surcharge if I pay by credit card?

There is a 1% surcharge on all bookings paid by credit card per transaction.

Can I make changes to my reservation?

Yes; for a small fee per person changes may be made to previously confirmed reservations. This fee will be waived if the change increases the value of the booking. A change of tour date and/or itinerary within 45 days of tour departure is considered to be a cancellation and normal cancellation fees will apply. If you are changing to an earlier departure date of equivalent or greater value, the cancellation fee will be waived and only the amendment fee will be charged.

For further information, please see Booking Conditions.

If you have booked airfares with us tickets are issued on receipt of full payment, and once ticketed, airfares are non-refundable as per airline conditions. Any amendments to these flights will incur a fee.

Please contact your Inspiring Journeys Consultant or travel agent to make changes to your reservation.

What are your cancellation fees? 

Cancellation fees are dependent on the amount of notice given.

For further information, please see Booking Conditions.

Do I need to advise Inspiring Journeys of any special needs e.g. medication, mobility issues or serious medical conditions?

Yes; it’s essential that we know of any mobility, medical conditions, special or dietary needs you may have at the time of booking so that we can ensure, as much as possible, your needs are met on tour.

Guests requiring particular needs are welcome on-board Inspiring Journeys’ holidays providing they are accompanied by an able-bodied companion capable of providing all necessary assistance and do not require special assistance from Inspiring Journeys’ personnel, or anyone else on the tour. Due to space considerations we are unable to accommodate motorised scooters and non-collapsible wheel chairs.

Please contact our friendly reservations team on 1300 669 175 if you have any questions or if we can help you decide which holiday is right for you!

 

Do you cater for special dietary requirements?

Yes; please advise of special meal requests at the time of booking, or no later than 14 days prior to departure. Please note that while all efforts are made to accommodate special dietary requirements, due to the remote locations visited, these cannot be guaranteed. Kosher and Halal meals are not available on our holidays.

How and when will I receive travel documents?

We will post a travel wallet containing your documents and luggage tags to you approximately four weeks before your departure date. Each guest travelling with Inspiring Journeys receives a complementary stainless steel water bottle in our effort to help reduce consumption of one-time use plastic bottles.  If you’ve booked through a travel agent, your documents will be sent directly to your agent.

Do I need to reconfirm my reservation?

There is no need to reconfirm your Inspiring Journey. Please refer to your documentation for meeting instructions or pick-up information, or give us a call.

To reconfirm your reservation in Australia, or to ask us any last minute questions, please call 1300 669 175 (Opening hours: 6:30am to Midnight 7 days a week).

Do I need a New Zealand Electronic Travel Authority (NZeTA)?

From 01 October 2019 visitors to New Zealand will require an Electronic Travel Authority (NZeTA). They will need to be obtained online or via the official app and must be done before departure from the country of origin. Australian citizens, Australian permanent residents with a resident return visa and most Pacific Island passport holders are exempt. For information and to apply please go to https://www.immigration.govt.nz/new-zealand-visas/apply-for-a-visa/about-visa/nzeta

Are there any discounts available?

Yes!

Guided Holidays and Inspiring Journeys: we have a range of discounts available including Early Payment Discount, Kings Club Past Guest Discount, last minute deals, and concession rates. Please visit our Offers page for full details.

Can I reserve a seat at the front of the coach?

To allow everyone the opportunity to enjoy seats at the front of the coach, Inspiring Journeys has a seat rotation policy on all itineraries. This means that everyone changes seats daily during the course of the tour, and also means that you have the opportunity to meet new people throughout your journey.

 

What's included in the price of my Insipring Journeys?

All Inspiring Journeys include luxury air-conditioned coach transport, best in area accommodation, an expert Journey Director and/or Driver Guide or local Guides, as well as many meals, sightseeing and entry fees as specified in your itinerary.
 

If you have any questions about exactly what's included on your tour contact your travel agent or call our friendly reservations staff on 1300 669 175.

Do you organise airport transfers?

Yes, Inspiring Journeys offers an airport transfer at the start and end of the tour. Please provide flight details at least six weeks prior to departure so airport transfers can be booked.

Who travels on an Inspiring Journey?

With such a diverse range of destinations and touring styles there is no set age or type who travel with us, you can expect a wide-range of like-minded travellers. Families with children, young couples, baby boomers, solo travellers, small groups and more can be found on our Inspiring Journeys.

Do you operate in languages other than English?

Yes, we have a dedicated Special Language Department who operate selected tours departing Ayers Rock in Japanese, German and Italian.

If you would like more information on our language devices please contact us on 1300 669 175.

What options do I have if I am travelling alone?

The beauty of travelling with Inspiring Journeys is that you won't be travelling alone. You'll be travelling with a group of like-minded travellers and soon to be friends to share in the experience with.

Can I travel with children?

Yes, however children must be over the age of 12.

Are your journeys suited to elderly passengers?

Yes, with such a diverse range of holidays and tours we offer sightseeing options to suit everyone. However, some will require more walking or a higher fitness level than others. If you are unsure, please check with our expert reservations team for advice before booking.

Do I need travel insurance?

We strongly advise all travellers take out travel insurance to cover any unforeseen circumstances.

As extra security we also offer Gold Seal Additional Protection on our Guided Holidays and Inspiring Journeys. AAT Kings Gold Seal Additional Protection can be purchased by Australian and New Zealand residents at the time of booking. Click here for full details.

On your Inspiring Journeys

How many other people will I be travelling with?

With Inspiring Journeys you will be travelling with a maximum of 20 guests.

Are the recommended arrival and departure times strict?

Yes. It is important to adhere to departure times while on tour for the comfort of everyone on-board, and to make sure no one misses out on the planned experiences. The coach will not be able to wait for you, and in some instances, if you miss a departure time you will need to make your own way to the next destination to re-join the tour.
 
Check with your travel agent or our reservations staff for the starting time of your tour to ensure you allow time to connect into the city where your tour commences.

Can I join or leave a journey part way through?

Yes, you are free to join and leave the tour as you like. However we request that you advise us at the time of booking or let your Journey Director or Driver Guide know if you plan on doing so, and any transport required from your departure location is wholly your responsibility. Please note: we cannot provide refunds for unused portions of your tour.

Will I have time on my own?

Yes, we pride ourselves on offering the perfect mix of sightseeing and free time. While many amazing must-see experiences are included, there is also time to shop, explore, relax in a local café or take a walk.

How often do we stop?

On travelling days you will stop every 2 to 3 hours either at a rest stop where you will have access to food and facilities or for sightseeing, activities or free time.

Can I stay on the coach when we stop if I am feeling tired?

For security reasons the coach must be empty and locked at every stop. Please see your Journey Director or Driver Guide if any assistance is required to locate a rest spot.

What meals will be served?

On our Inspiring Journeys many meals such as breakfasts and dinners are included. There are some meals we intentionally don’t include, like lunches and some dinners, to give you the flexibility to explore in your free time and try all kinds of local cuisine.
 
Breakfast is included daily on our Inspiring Journeys and generally comprises of cereals, fruit juices and a selection of cooked dishes such as eggs, bacon and sausages, plus, toast, preserves, tea and coffee. Many dinners are also included and always provide choice with either quality buffet or a la carte menu to choose from. Dinner is accompanied by dessert options and tea and coffee.
 
On Inspiring Journeys we also include special Local Dining Experiences that are an experience in their own right, like a BBQ dinner under the stars at Uluru or a traditional Maori Hangi feast. Our Local Dining Experiences give travellers unique meal experiences, with the opportunity to feel the true essence of a destination through its history, its locals and its produce; whether it’s a chance to meet Margaret River winemakers over a delicious lunch or being welcomed into a historic family home for a home cooked meal.

What do I need to bring?

A hat, sunglasses, sunscreen, weatherproof jacket and good walking shoes are a good starting point for all our tours.
 
If you are travelling on an Inspiring Journey; casual, drip-dry lightweight clothes are perfect. Other items, depending on your tour require a swimming costume and towel, small portable umbrella, travel alarm clock, medications and of course your camera to capture all those wonderful sights (don’t forget your spare batteries or charger!). There is no need for lots of formal clothes, however you might like to include a few options to wear out for dinner, but above all you want to be comfortable.
 
It is also important to consider the region you will be visiting and the season you will be travelling. Other things to think about are the activities you will be taking part in. For example the Australian outback can be quite dusty so we recommend you avoid packing light coloured clothing, Mosquitoes and sand-flies can also be a nuisance during the wet season and all year around at sunset and dusk in Northern Queensland and the Northern Territory, so we also advise you bring insect repellent if you are travelling to these regions..

Are the luggage restrictions really strict? What happens if I go over?

Yes! Owing to strict Government vehicle weight restrictions you are allowed one medium size suitcase per person, with dimensions not to exceed H76cm x W46cm x D25cm. The maximum weight of all luggage must not exceed 23kg (50lbs). We suggest you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. airports, railway stations and cruise terminals).
 
You are also allowed one piece of hand luggage on-board the coach: please note that luggage with an adjustable handle and wheels will not fit in the overhead compartments and cannot be accepted as hand luggage. Alternative arrangements should be made for forwarding excess baggage to the final destination prior to commencing your Inspiring Journey.
 
Please check with our reservations team on 1300 669 175 if you have any questions regarding luggage restrictions.

Do I need to bring water with me?

It is recommended you carry plenty of drinking water, particularly in warmer climates. Some Northern Territory tours require you to carry a minimum quantity of drinking water for your safety and comfort, and you will not be able to participate in some tour activities if this minimum requirement is not met. Drinking water quality can also vary in remote regions so please check if water is suitable for consumption with Travel Experts. We have drinking water available on our coaches so we suggest you pack a refillable water bottle, so you always have one on hand plus you’re helping the environment at the same time.

Is smoking allowed?

Government regulations prohibit smoking on-board all tourist coaches in Australia. Please restrict smoking to the ample stops on your Inspiring Journey.  Smoking is also not permitted in hotels, restaurants and public spaces such as shops, museums and art galleries in Australia.

What are Optional Experiences?

We've included the must-see and must-do experiences in all our tours but also offer you the ability to customise your tour with a selection of Optional Experiences.
 
Details of Optional Experiences available on your Inspiring Journey will be sent with your final documents approximately four weeks before departure .There is no need to pre-book; Optional Experiences are organised by your Journey Director or Driver Guide whilst on tour. Payment is accepted in local currency or by credit card.
 
Please note: Inspiring Journeys operates some of the optional activities offered, but most are run by independent third party operators. Inspiring Journeys accepts no liability where optional activities are operated by a third party.

How can I pay for the Optional Experiences?

Optional Experiences are organised by your Journey Director or Driver Guide while on tour. Payment is accepted in local currency or by credit card.

Are tours affected by Easter, Christmas or other Public Holidays?

Our journeys operate during public holidays and festivals around Australia and New Zealand, but occasionally minor changes to the standard itinerary may be required. Retail shops, banks, museums and other commercial businesses could be closed for business but your Journey Director will ensure you are well advised in case of special holidays or public holiday trading. Hotels will operate normally.

Do I need to tip my Journey Director or Driver Guide?

While it’s not compulsory in Australia or New Zealand, tipping is becoming an increasingly accepted practice in all areas of the service industry. Tipping is on a voluntary individual basis, with a guideline of $5 per day, to your Travel Director or Driver Guide at the end of your holiday.